Council has a designated Public Officer, as set out under section.342 of the Local Government Act.
Under the Act, the Public Officer:
- may deal with requests from the public concerning Council's affairs
- has the responsibility of assisting people to gain access to public documents of Council
- may receive submissions made to Council
- may accept service of documents on behalf of Council
- may represent Council in any legal or other proceedings
- has such other functions as may be conferred or imposed on the Public Officer by the General Manager or by or under the Local Government Act.
At Shellharbour City Council, the Public Officer has a role in investigating complaints under Council's Complaints Management Policy. Under the Policy, any complaint which cannot be resolved by the initial Contact Officer and/or their Supervisor will be investigated. Council’s Public Officer is responsible to the General Manager for coordinating the investigation of complaints received under the Policy.
Our Public Officer is Flora MastroDomenico. The Public Officer can be contacted by email at records@shellharbour.nsw.gov.au or by contacting Michelle Olsen - Executive Assistant to Public Officer on 4221 6111.
Reference documents include;